Order Processing

 

Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next available business day.

 

Shipping Areas

 

At this time, Helios Labs ships only within the United States.

 

Shipping Method

 

All orders are shipped using reputable domestic carriers. Tracking information will be provided by email once your order has been prepared for shipment.

 

Delivery Times

 

Estimated delivery times are generally 2-5 business days after shipment, though actual delivery times may vary depending on carrier operations and destination.

 

Tracking Information

 

Customers will receive an email containing tracking information once the shipment has been processed. Please allow up to 24 hours for carrier tracking systems to update.

 

Incorrect Addresses

 

Customers are responsible for providing accurate shipping information. Helios Labs is not responsible for delays or losses resulting from incorrect or incomplete addresses provided during checkout.

 

Lost or Damaged Packages

 

If your package arrives damaged or appears to be lost in transit, please contact us within seven (7) days of the expected delivery date at:

 

 

We will work with the carrier to investigate the shipment and determine an appropriate resolution.

 

Contact

 

Questions regarding shipping may be directed to: